News Flash: Mon 26th October – Ireland holiday

Flight Logistics Group Ltd

Flight Logistics Blog

It is often the little things that clients remember most – especially how we actually make them feel. Those memorable touches will come from our people more often than our service!

October 9th, 2015

The customer journey through our multi layered services can be complex. We have discovered that to address some of the touch points and improve the customer experience will require a degree of financial investment, greater cerebral investment all round (free!) and some (low cost) software tweaking. Whilst some of these changes can be instigated speedily Read More

Looking for the Wood through the trees!

October 8th, 2015

Wow! Mapping the journey is complex indeed ! We are having to acknowledge that we can’t actually design the experience because every customer’s perception, needs, and wants are different. So – we must do what we can to influence the experience – identifying the pain and replacing it with pleasure. In order to do this, Read More

Outstanding customer experience is a key differentiator affecting the bottom line!

October 5th, 2015

The challenge is to adapt to ever changing client expectation across the “internet of things” – billions of globally connected products and devices gathering more accurate and improved consumer data. Effective use of this data combined with effective and engaging connectivity will enable forward thinking businesses to thrive whilst others flounder…. Plenty of new catch Read More

Todays the day – Worlds Biggest Coffee morning and we are ready!

September 25th, 2015

Drivers have Macmillan cakes on board ready to trade for a donation! Our offices are hosting coffee mornings with home bakes from staff. Thank you to everyone taking part – whether you be a baker or a buyer, every cake sold will help Macmillan nurses support cancer patients and their families through local services such Read More

One day to go!

September 24th, 2015

        And the cakes are completed – marathon 8 hr bake and decorate session has resulted in these! Ready to be boxed and sent out with drivers tomorrow to be exchanged for donations to Macmillan.

3 cake days to go!

September 23rd, 2015

With just 3 days until the Macmillan Coffee Morning fundraiser the ingredients for our fantastic corporate cupcakes are being assembled! Cake carriers and collecting boxes arrived, baking begins tomorrow!

World’s Biggest Coffee Morning Friday September 25th 2015!

September 21st, 2015

Once again this year Flight Logistics offices are all taking part in the Macmillan Coffee Morning! For one day only we aren’t counting calories! Not only will we host cake and coffee mornings at our offices (visitors and donations welcome!) but our drivers will also be carrying specially baked and packed cupcakes which they will Read More